Return Policy

Returns

The original purchaser has 30 days to return an item from the date it was received.
To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.
Your items, original receipt, or proof of purchase along with a brief written explanation of why the product is being returned will be required.
Once we receive your item, we will inspect it and notify you on the status of the refund.
If your item is approved, we will initiate a refund to your credit card (or original method of payment).

You must obtain a return authorization number prior to returning your item.
You will be responsible for shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
There may be a handling and restocking fee for your returned item.

If you have any questions on how to return your item, please contact us at info@laddersafetyrails.com