Frequently Asked Questions
Categories
Review our product details to see why this safety product is right for you.
General
Where is your company located?
West Haven, CT.
Can I buy your products in store?
Not at this time.
What kind of warranty do you offer on your products?
Please visit our warranty page for a full explanation.
What is your return policy?
Please visit our returns & shipping page.
What if I want to purchase your products wholesale?
Contact us directly via email @ info@laddersafetyrails.com to establish a wholesale account.
Can I buy replacement parts?
Yes, please contact us via phone or email with the specific parts you need.
Ladder Safety Rails
Where are Ladder Safety Rails made?
St. Paul, Minnesota.
Is this a patented product?
Yes, U.S. Patent 9,932,771.
What brands of ladders are compatible with Ladder Safety Rails?
Ladder Safety Rails can be set up with the following brands: Werner, Louisville Ladders, Michigan Ladder Company.
How long does it take to mount on a ladder?
It takes about 5 minutes.
Can I use Ladder Safety Rails with just the stabilizer arm?
Yes, it can be used as just a ladder stabilizer.
How much do Ladder Safety Rails weigh?
Ladder Safety Rails weigh 11.75lbs.
Do Ladder Safety Rails have a weight limit?
The Ladder Safety Rails weight limit is determined by the weight limit of the ladder. For example, if a ladder has a 250lb maximum weight capacity then 250lbs should not be exceeded. Please consult your ladder's specifications from the manufacturer for clarification about the ladder weight limit.
What kind of ladders do your Ladder Safety Rails work with?
Ladder Safety Rails works with most popular aluminum ladders or fiberglass extension ladders up to 40ft.
What kind of material is Ladder Safety Rails made from?
They are made from stainless steel and aluminum to resist corrosion while being lightweight and durable.
Will Ladder Safety Rails be available for little giant ladders?
If demand presents itself, we will evaluate adapting Ladder Safety Rails to little giant ladders, gorilla multi-position ladders and other popular ladder systems.
How much pressure can be applied to the railings?
When used as instructed the railings are subjected to very little pressure. They are intended for user stability only. They are not intended to be pulled, pushed, leaned on or used as a support for tools. The rung lock is necessary to prevent the ladder sections from separating in the event unreasonable force is applied to the rails.
Softouch Bumpers
What makes your ladder stabilizer bumpers different from the competition?
The product is very durable and provides the ability to rotate the bumper 4 times to get a fresh contact surface which greatly extends product life.
Will your rubber bumpers mark my siding or harm my exterior?
No. They can even be wiped clean with common solvents for a like new finish to stop the transfer of dirt.
What kind of material are the ladder bumpers made from?
They are a soft rubber compound that is resilient to the elements and hard use. They are not the less durable skinned foam rubber.
What kind of standoffs do your softouch bumpers fit?
Any standoff made from 1 1/2" square tubing.